Category: Inspiration
Inspiration, tips and fun stuff
How to use Story park to improve your CX
How to use Storypark to improve your Customer Experience In the last post, we talked about the importance of implementing a measurement to assess where your CX is at. If you missed the previous two videos, I recommend watching them to help as they are awesome and you will learn a whole lot about what customer experience is and how...
How to scale great CX, tips for improving experiences across multiple services
How to scale great CX, tips for improving experiences across multiple services Today’s topic is all about scaling CX, how to navigate the challenges of creating consistently great experiences when you have multiple centres. While a lot of the content is applicable to leaders in larger early education businesses, there are also takeaways for anyone interested in improving their CX...
Three steps to make your centre more customer centric
Three steps to make your centre more customer-centric Welcome back to the second video and blog post in our customer experience in early childhood series. In the last video/blog I introduced you to the world of customer experience or CX for short and why it is a driver of success in the sector. If you missed it I recommend you...
Customer Experience in ECE, Family Engagement Is Just The Beginning
Customer Experience In ECE Customer experience in ECE, what does this look like and how can we ensure that families are offered the best experience as a customer? This blog post is the first in a series of family experience/customer experience resources designed to help you deliver the best possible experience and outcomes for families at your centre(s). These resources...
Digital Tools to Increase Productivity
Digital tools to increase productivity and simplify your workflow in your early learning service. Does the phrase “digital tools” leave you feeling a little squirmy? Do you prefer to keep track of tasks on paper as a way of managing the many things you need to do? After all, you have been using the pen and paper method for years,...
Learning to lead
Learning to lead – How to think, act and work like a leader When we think of leadership it is often assumed that people in leadership positions have attained a certain level of professional knowledge and skill. However, it is often the case that within the early childhood profession, beginning educators with varying levels of qualifications who may not have...
7 ways to increase enrolments in your learning service
7 ways to increase enrolments in your learning service With new early learning services opening in neighbourhoods regularly, it can be increasingly difficult at times to fill your rolls. Despite having a high-quality learning programme, affordable fees with a team of qualified, passionate and professional educators and a great location… it can still be a challenge. Maybe all you need...
Digital technology in ECE
Become more confident using digital technology in ECE When it comes to digital technology in ECE, some people are much more confident exploring what is possible. Others, however, can feel a little nervous, and unsure how to navigate this whole new way of being. ICT certainly challenges some of our ‘tried and true’ values and beliefs about how children learn...
Our new normal – the importance of building relationships and sustainability
COVID-19 has been a stressful but insightful journey for the ECE profession, changing some day to day practices in line with temporary requirements, and others in a way that will never return to what used to be considered ‘normal’. With some parents being made redundant and government subsidies soon to finish, many centres face growing competition for remaining families. With...
COVID-19 A Unique Opportunity
The leadership team at The Royal Children’s Hospital Melbourne Early Learning, are without a doubt feeling the impact that COVID-19 has made on educational services worldwide. They have, however, viewed the disruption with a different lens to many other learning services. They see this time as a unique opportunity to promote the important and educated work they do in regards...