How to use Story park to improve your CX
How to use Storypark to improve your Customer Experience In the last post, we talked about the importance of implementing a measurement to assess where your CX is at. If you missed the previous two videos, I recommend watching them...
How to scale great CX, tips for improving experiences across multiple services
How to scale great CX, tips for improving experiences across multiple services Today’s topic is all about scaling CX, how to navigate the challenges of creating consistently great experiences when you have multiple centres. While a lot of the content...
Three steps to make your centre more customer centric
Three steps to make your centre more customer-centric Welcome back to the second video and blog post in our customer experience in early childhood series. In the last video/blog I introduced you to the world of customer experience or CX...
Learning to lead
Learning to lead – How to think, act and work like a leader When we think of leadership it is often assumed that people in leadership positions have attained a certain level of professional knowledge and skill. However, it is...
Fun activities to help young children improve their communication skills from home
Developing and promoting strong communication skills is vital for young children. Your child’s nonverbal communication (such as pointing, gesturing, and facial expressions), their capacity to comprehend language, and their use of different sounds, are all precursors for speech production. They...
COVID-19 A Unique Opportunity
The leadership team at The Royal Children’s Hospital Melbourne Early Learning, are without a doubt feeling the impact that COVID-19 has made on educational services worldwide. They have, however, viewed the disruption with a different lens to many other learning...
A shift from traditional classroom settings to e-learning in Shanghai
A shift from traditional classroom settings to e-learning in Shanghai All around the world, schools are temporarily being forced to shift from traditional classroom settings to e-learning. Due to its location in Shanghai, China, the Western International School of Shanghai...
Encouraging a Sense of Wonder while Keeping our Distance: This is the Time to Connect to Nature
During this global pandemic crisis, staying connected is a challenge. With so many of us being asked to socially isolate – to keep our distance, we look to new technologies to maintain relationships. In these uncertain times, it is more...
Reggio Emilia is a place
Reggio Emilia is a place. Given that the words ‘Reggio Emilia’ often focus our attention on an approach to early childhood education, it is worth remembering that this approach to early learning that has generated so much worldwide attention, is...
Changing Perspectives: Viewing Documentation from a Different Lens
Changing Perspectives: Viewing Documentation from a Different Lens Dr. Diane Kashin, RECE, shares with us a personal story about changing perspectives and viewing documentation from a different lens now that she delights in her gorgeous grandson, Griffen. I originally learned...