How to scale great CX, tips for improving experiences across multiple services
How to scale great CX, tips for improving experiences across multiple services Today’s topic is all about scaling CX, how to navigate the challenges of creating consistently great experiences when you have multiple centres. While a lot of the content is applicable to leaders in larger early education businesses, there are also takeaways for anyone interested in improving their CX...
Three steps to make your centre more customer centric
Three steps to make your centre more customer-centric Welcome back to the second video and blog post in our customer experience in early childhood series. In the last video/blog I introduced you to the world of customer experience or CX for short and why it is a driver of success in the sector. If you missed it I recommend you...
Learning to lead
Learning to lead – How to think, act and work like a leader When we think of leadership it is often assumed that people in leadership positions have attained a certain level of professional knowledge and skill. However, it is often the case that within the early childhood profession, beginning educators with varying levels of qualifications who may not have...
Fun activities to help young children improve their communication skills from home
Developing and promoting strong communication skills is vital for young children. Your child’s nonverbal communication (such as pointing, gesturing, and facial expressions), their capacity to comprehend language, and their use of different sounds, are all precursors for speech production. They also set the stage for school readiness, helping your child with the speech and language skills needed for reading, writing,...
How can we better understand and support young children’s digital experience through play?
For two decades I’ve talked, explored and tried to better understanding the role of digital technology in children’s lives and how that relates to early childhood education. And, over that time the presence of digital technology in all of our lives has increased exponentially. I think about what that must be like for a young child coming to grips with...
COVID-19 A Unique Opportunity
The leadership team at The Royal Children’s Hospital Melbourne Early Learning, are without a doubt feeling the impact that COVID-19 has made on educational services worldwide. They have, however, viewed the disruption with a different lens to many other learning services. They see this time as a unique opportunity to promote the important and educated work they do in regards...
A shift from traditional classroom settings to e-learning in Shanghai
A shift from traditional classroom settings to e-learning in Shanghai All around the world, schools are temporarily being forced to shift from traditional classroom settings to e-learning. Due to its location in Shanghai, China, the Western International School of Shanghai (WISS) had to make the switch to online learning at the beginning of February. With students and staff in more...
Encouraging a Sense of Wonder while Keeping our Distance: This is the Time to Connect to Nature
During this global pandemic crisis, staying connected is a challenge. With so many of us being asked to socially isolate – to keep our distance, we look to new technologies to maintain relationships. In these uncertain times, it is more important than ever to stay connected. I recently wrote a blog post, Early Childhood Education: Making Sense of our Life’s Course,...
Reggio Emilia is a place
Reggio Emilia is a place. Given that the words ‘Reggio Emilia’ often focus our attention on an approach to early childhood education, it is worth remembering that this approach to early learning that has generated so much worldwide attention, is located within a city – and that city can explain if you look for it, the essence of the Reggio...
Changing Perspectives: Viewing Documentation from a Different Lens
Changing Perspectives: Viewing Documentation from a Different Lens Dr. Diane Kashin, RECE, shares with us a personal story about changing perspectives and viewing documentation from a different lens now that she delights in her gorgeous grandson, Griffen. I originally learned about Storypark, an online platform to support storytelling and documentation when I was teaching a course on children and technology...