How to Find the Help You Need

Do you sometimes find when you are using Storypark that you have a burning question to ask or a problem to solve? Thankfully, Storypark is relatively straightforward to use, but figuring things out through exploring or trial and error costs you the one thing you don’t have a lot of. Time!

To help you solve these little problems in next to no time, we have a dedicated help centre, with lots of super helpful information in over 300 articles. So, how do you find what you are looking for?

This helpful guide will show you where to find the help centre, how to use the article titles to find what you are looking for, and how to get the most out of an article. 

Where to find the help centre

From the help website – The help centre can always be accessed from our stand-alone website –, in English or in French

Within Storypark – You never have to leave Storypark to consult the help centre!

  • Via a website browser:  When you are logged into Storypark, tap the blue circle at the bottom right of the screen:

  • Via the apps:
    You can also access the help centre in our mobile apps from the
    Me tab. In the Educators app, tap Me > Help centre

In the Families app, tap Me > App help and troubleshooting

Article titles

You’ll notice most article titles start with the people they are for. That means articles written exclusively for educators look like this:

Educators: Add, edit or delete your service’s ‘About’ details
Educators: Planning categories

Articles written exclusively for families look like this:

Families: Why does my partner or family member have different access?
Families: Inviting family or specialists

There’s no harm in reading a family’s article if you are an educator and vice versa – just remember that your experience of Storypark may not match the article’s content.

Get the most out of articles

Anchor links

In many articles, anchor links are used. These are links at the start of an article, like a contents page, that link to more information further down on the same page:

This means you don’t need to read or even scroll through an entire article to find what you’re looking for. Tap on an anchor link, which will take you to the relevant article section.


Where it isn’t easy to describe an action accurately, you’ll see a short moving image or GIF to help you. 

Recommended articles

We have many articles about different aspects of a feature or topic. If you’ve read an article and haven’t quite found what you are looking for or want to learn more, check the recommended articles at the bottom of the article. 

Search within articles: Ctrl + F

You can always use your keyboard’s search shortcuts if you are searching for a particular word within an article. Ctrl + F on a PC and Command + F on a Mac. 

This will highlight any time the word shows up within the article.

Still stuck or have a question? Click the blue chat icon at the bottom right of most pages within Storypark for more articles, to find out what’s new, or send a message to our Customer Success team who can provide you with extra support.


Posted by Sonya McIntyre

Sonya was born in Lower Hutt and went to Rata Street Kindergarten and Petone Kindergarten. A qualified ECE, she studied at Victoria University in Wellington and has worked with home-based educators, in community-based childcare and in kindergarten. With childhood memories of reading books and writing stories, combined with her passion for all things social media, Sonya segued into her role with us at Storypark as social media manager.

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