How to Find the Help You Need
Do you sometimes find when you are using Storypark that you have a burning question to ask or a problem to solve? Thankfully, Storypark is relatively straightforward to use, but figuring things out through exploring or trial and error costs you the one thing you don’t have a lot of. Time!
Did you know we have around 300 articles in our help centre that can help you solve those little problems in next to no time? With over 300 articles, there is a wealth of information that is super helpful and can save you loads of time. But with so much information in the help centre, how do you find what you are looking for?
This helpful guide will show you where to find the help centre, how to use the article titles to find what you are looking for, and how to get the most out of a help centre article.
Where to find the help centre
Within Storypark – You never have to leave Storypark to consult the help centre. When you are logged into the Storypark website, tap the blue circle at the bottom right of the screen
You can also access the help centre in our mobile apps from the Me tab. In the Educators app, tap Me > Help centre
In the Families app, tap Me > App help and troubleshooting
You’ll notice most article titles start with the name of the group they are for. That means articles written exclusively for educators look like this:
Articles written exclusively for families look like this:
There’s no harm in reading a family’s article if you are an educator and vice versa. Remember that your experience of Storypark may not match the article’s content.
Get the most out of articles
In many articles, anchor links are used. These are links at the start of an article that link to content further down on the same page.
This means you don’t need to read or even scroll through an entire article to find what you’re looking for. Tap on an anchor link, which will take you to the relevant article section.
Where it isn’t easy to describe an action accurately, you’ll see a short moving image or GIF to help you.
We have many articles about different aspects of a feature or topic. If you’ve read an article and haven’t quite found what you are looking for or want to learn more, check the recommended articles at the bottom of the article.
Search within articles: Ctrl + F
You can always use your keyboard’s search shortcuts if you are searching for a particular word within an article. Ctrl + F on a PC and Command + F on a Mac.
This will highlight all occurrences of a word within an article.
Still stuck or have a question? Click the blue chat icon at the bottom right of most pages within Storypark for more articles, to find out what’s new, or send a message to our Customer Success team who can provide you with extra support.